So far in the Coaching Series, we have looked at the concept of coaching in an indoor cycling class and we’ve examined ways to shift from being a technically adequate instructor toward being a more intuitive and inspirational coach. Now we look at the rider, who is, in a rider-centered environment, the single most important aspect of the class.
First, it is important to distinguish this notion of rider-centered coaching from the concept of simple customer service. Crucial to driving a successful indoor cycling business, good customer service leads to repeat business, which fuels ongoing patronage. In an authentic coaching relationship, however, where the client, or rider, is regarded as the center of focus, the needs of the business are met because the needs of the clients are met, not the other way around. In theory this seems obvious, but the state of indoor cycling is being strenuously tested because of a confusion of this premise.