I’d really appreciate some guidance. How do I deal with the participant that turns up week in and week out and consistently gives negative feedback? I’d like to say at this stage I welcome all feedback. But this guy doesn’t like my music, says he works harder in other classes, and feels I should be more like another instructor. I try to smile and be professional but I’m struggling not to bluntly ask him why he continues to book on (I know that’s unprofessional and never would).
I invest a lot of time in planning ride profiles, classes, and music for my classes, which are in addition to a full-time job. I guess you could say I’m passionate about what I do, the safety of my riders, and us all becoming better.
I’ve been qualified for 2 years, instructing for 18 months. I think I still classify myself as new.
Addressing Negative Feedback
The underlying issue, it seems to me, is that as instructors we teach for the relationships we create. (Few of us teach for the money.) To have a student actively reject that relationship is hurtful. To some extent, we have to accept that.