When someone comes in at the last minute, you do your best. You get them set up quickly, give them a couple words of encouragement, a pat on the back, and send them on their way. And you never see them again…. Does that sound familiar? Maybe if you had a new student handout to help ease their concerns and answer questions they may be too timid to ask, you’d regain that opportunity. It would also help to assert your position on a couple of things from the very beginning.